iAWFUL 5. Regulating Trial Offers and Renewals

#5. Restricting free trial offers and renewal agreements

What’s so AWFUL? Free-to-try offers help consumers try before they buy, an essential feature for evaluating new online services.      

 

A proposal in Oregon (SB 1001) would place new restrictions on automatic renewal agreements, promotional offers, free trial offers, and early termination fees.    A Maine bill (HP 1085) would make some helpful amendments to the current law on charges after a free trial period, but still forces online sites to collect billing information even before the beginning of the trial period.

 

These bills attempt to target behavior that is already a violation of consumer protection laws at the state and federal level. The new restrictions will impact law-abiding companies – raising the cost and complexity of free trial periods that build consumer trust — while outlaws will continue to ignore the new restrictions just as they ignore existing laws. 

 

Additional enforcement is the right answer.

 

 

[1]Emphasis added.

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